I never thought having a very slow drain that flooded the garage could be a pleasant experience. The folks at Drain Wizard changed my mind. To a person they were helpful and professional. My call was answered promptly. I felt my need for help was the most important thing the moment I called. I was given the first appointment the following day, was told who would be providing the service, and what the expected charge would be. The morning of the appointment, I received a call and a text from the techs indicting that they would arrive within 10 minutes- right on time.Tracy and Christina quickly diagnosed the problem and got right into fixing it. When they finished, my main sewer line was running clear. Everything was returned the way they found it. There were no telltale signs that any work had been done. They even explained the possible reasons for the problems, gave me actions I could take to potentially prevent the same thing happening in the future, and made sure all drain lines in the house were running smoothly. I was impressed with their level of attention and clear communication. To top it off, the charge was substantially less than I was told to expect. I might add that the original quote was what I would consider reasonable for the job. Fingers crossed that I don’t need plumbing work in the near future, but if I do, my first call will be to Drain Wizard. I hope Tracy and Christina show up to do my job!
I had a great experience with Drain Wizard. The office staff is friendly and provided great customer service. The plumbers they sent were professional and friendly as well. They were diligent in finding the leak and made sure the work was completed properly. Furthermore, they were very neat and respectful of my home, ensuring everything was cleaned up before leaving each day. The carpenter that replaced my flooring was amazing as well. I would definitely recommend them for your plumbing needs.
Fast response, respectful of my property (and my pets!), excellent customer service from the office (Sherry was awesome), the plumbers, and the cabinet team (removing and replacing my kitchen cabinets). I had 8 leaks under my house (concrete slab). I was amazed how professional and efficient the team worked - especially Butch and James. Would use Drain Wizard again and highly recommend this company.
Wonderful experience. I called at 8 am with a non urgent matter. They were at my home within hours. They recommended 2 things that could be causing the issue. We decided to start with them on the roof cleaning the plumbing vents. They quickly finished the job and were professional and pleasant. I consider the cost very fair. I will be using Drain Wizard for all future needs. I would highly recommend them to everyone.
Rep was very friendly and patient he had a lot of trouble clearing the drain but he succeeded was so glad it was nothing major would definitely recommend this company to everyone and will surely give them a call if any other problems arise
I've made drain wizard my go to plumbers. I've called them on 4 occasions for different things, and never once have I had issues with that appliance since. 1st time was to remove wabble for two toilets. They were able to fix the flanges and remove the wobble, which never returned. 2nd was for a busted pipe in the walls, which they located and replaced with surgical precision. 3rd was to snake out my drains which were backing up. They also provided advice on how to avoid further issues. And finally a couple weeks ago I called them to fix a leaking tub and clogged garbage disposal. No issues with either since. I am a landlord and they are my goto. I know whatever the issue is will be fixed quickly and correctly.
Tracy and Rob came today and fixed our Drain problem. They were prompt and so friendly! Thank you so much! I will recommend you all to EVERYBODY.